Privacy Policy
This privacy policy discloses the practices for
Intelli Atlas
(“
Intelli Atlas Inc.
“) to protect
privacy for users of its Service.
From herein, the “Service” is defined as the user support services owned and
operated by
Intelli Atlas
. Submitting your information on our website constitutes acceptance of this
privacy Policy.
1) INFORMATION COLLECTION AND USE:
Intelli Atlas
is the sole owner of the information
collected through the web site/phone
/e
mail. We will not sell or rent this information to
others in ways different from what is disclosed in this policy.
Intelli Atlas
collects
information from the users at several different points through our toolbar.
a) Personal Information:
We will ask you when
we need information that personally
identifies you (personal information) or allows us to contact you. In order to use the
Intelli
Atlas
Service user must first complete the registration form. During registration user is
required to give user contact informatio
n (such as First and Last name, E
mail address,
Postal address, Phone number(s), Personal identifier etc.).
Intelli Atlas
will use your
contact details to contact you regarding the product and/or services you have requested.
This includes re
registration/renewal
notifications, special offers, and surveys on
improving our service.
b) Payment Information:
If user registers to use the Service provided by
Intelli Atlas
, we
will collect credit card information, and other payment information necessary
to complete
a payment from user.
Intelli Atlas
may use a third party to process and verify credit cards
for billing purposes. This requires us to share user name, credit card number, expiration
date and billing address with the credit card processing company. Wh
en processing a
payment transaction,
Intelli Atlas
will also obtain information regarding the amount of the
payment and other transaction data. We may transfer or disclose this payment
information to a third party only to the extent necessary in order to complet
e the payment
processing.
c) Computer System Information:
i) Subscriber Computer:
We may also ask for information related to your computer.
This may include: information about the date of purchase of your computer, type of
computer, identification number o
f your computer, make and model of your computer
and/or any computer hardware, software or peripherals attached to it, condition of the
computer, system and registry data about software installations and hardware
configurations, and error tracking files. G
enerally, this information is required to
provide personalized technical support to you, and to help us update our support tools
and enhance our supported products list.
ii) Remote Access:
While requesting support you may request for the problem to be
reso
lved by taking control of your computer.
Intelli Atlas
uses qualified tools which
allow user to grant control of user computer to an Expert remotely over the Internet, so
that the Expert can diagnose or correct problems. Experts are not allowed to use the
Remote
Access software until and unless they have received adequate training in its
use, and user have consented to grant control. In addition, Experts will not use Remote
Access tools to obtain confidential or sensitive information stored on user computer or
ne
twork, deliberately destroy information on user computer or network, or cause user
to experience system problems.
iii) Diagnostic Tool:
Some
Intelli Atlas
online diagnoses application may collect a wide
variety of useful information about the state of a computer
system and the applications
on it. This information is packaged into a document containing all the essential details
needed by
Intelli Atlas
and is sent securely over the Internet to the
Intelli Atlas
server or
a third party server appointed by
Intelli Atlas
.
Intelli Atlas
analy
zes this information to
help diagnose and solve end
user problems. Information collected by the
Intelli Atlas
application will not contain any sensitive information such as Web sites visited, e
mail
messages, e
mail addresses sent to, passwords, profiles, etc.
U
se of the Remote Access and Diagnoses applications is also subject to the terms of use
in the respective software license agreements.
d) Live Help Session Records:
Intelli Atlas
reserves the right to monitor on
line and off
line
sessions between user and a Techn
ical Support Executive for quality control of the Service
provided to the Customer by Technical Support Executive. In addition, we may record on
line and off
line sessions conducted on the Web site for user reference and to assist in
resolution of disputes
and/or potential complaints. The session records will also be used to
improve the Service, build a support knowledge base, and/or conduct internal market
research. Session record data will not be correlated with personally identifiable data about
individu
al customers.
e) Cookies:
A cookie is a message given to a Web browser by a Web server. The browser
stores the message in a text file. The main purpose of cookies is to identify users and
possibly prepare customized Web pages for them.
However
we do not deploy
nor
use
cookies
on
www.intelliatlas.com
website
.
f) Log Files:
We use IP addresses to analyze trends, administer the site, track user
movement, and gather broad demographic inf
ormation for aggregate use.
g) Sharing:
We will share aggregated demographic information with our partners and
advertisers. This is usually not linked to any personal information that can identify any
individual person, unless specifically required to allo
w use of specific widgets within the
toolbar.
h)
Surveys & Contests
:
From time
to
time our toolbar requests information from user via
surveys or contests. Participation in these surveys or contests is completely voluntary and
user therefore has a choice whe
ther or not to disclose this information. Information
requested may include contact information (such as name and shipping address), and
demographic information (such as zip code). Contact information will be used to notify the
winners and award prizes. Su
rvey information will be used for purposes of monitoring or
improving the use and satisfaction of this toolbar and the
Intelli Atlas
service.
i) Children’s Online Policy:
No part of our website is structured to attract anyone under
the age of 13. Consistent with
the Children’s Online privacy Protection Act, we do not
collect or maintain information at our website from or sell products to those we actually
know are under the age of 13. Please ask your parent or guardian to assist you in using our
services if you a
re under the age of 13.
2) SECURITY:
This Web site takes every precaution to protect information of users. When
user submits sensitive information via the Web site, user information is protected both on
line and off
line. When our registration form asks Us
er to enter sensitive information (such
as credit card number), the information is encrypted and is protected with the best of the
encryption software. While on a secure page, such as our registration form, the lock icon on
the bottom of Web browsers such
as Microsoft Internet Explorer becomes locked, as
opposed to un
locked, or open, when User is just ‘surfing’. While we use encryption to
protect sensitive information online, we also do everything in our power to protect user
information off
line. All of o
ur users’ information, not just the sensitive information
mentioned above, is restricted in our offices. Only employees who need the information to
perform a specific job (for example, our billing clerk or a customer service representative)
are granted acc
ess to personally identifiable information. Our employees use password
protected screen
savers when they leave their desk. When they return, they must re
enter
their password to re
gain access to user information. Furthermore, ALL employees are kept
up
to
date on our security and privacy practices. Every quarter, as well as any time new
policies are added, our employees are notified and/or reminded about the importance we
place on privacy, and what they can do to ensure our customers’ information is protect
ed.
Finally, the servers that we store personally identifiable information on are kept in a secure
environment. In situations that are required by law, we may disclose some information
about our users to law
enforcing officers.
3) SUPPLEMENTATION OF INFORM
ATION:
In order for this toolbar to properly fulfill its
obligation to our customers, it is necessary for us to supplement the information we receive
with information from Third party sources. For example, to determine our user’s
creditworthiness, we may u
se their name and other related information to request a credit
report. Once we determine user creditworthiness, this document is destroyed.
a) Special Offers:
We send all new members a welcoming e
mail to verify password and
logon name. Established member
s will occasionally receive information on products,
services, special deals, and newsletters.
b) Correction/Updating Personal Information:
If User personally identifiable information
changes (such as user zip code), or if User no longer desire the Service
, we will Endeavour
to provide a way to correct, update or remove User personal data provided to us. This can
be done at the Profile page.
c) Notification of Changes:
Intelli Atlas
reserves the right to update this privacy Policy at
any time by posting changes o
nline without notice to you. The most current version of the
privacy Policy can be reviewed by clicking on the “privacy Policy” hypertext link located on
our web site
http://www.
intelliatlas
.com
. It is yo
ur responsibility to refer to this privacy
Policy before submitting any information on the website. Submitting your information
after such changes to the privacy Policy constitutes acceptance of those posted changes.
d) Opt
out Provision:
Customers may pre
vent their information from being used for
purposes other than those for which it was originally collected by emailing us at
feedback@
intelliatlas.com
e)
If at any point we decide to use personally identifiable inform
ation in a manner
different from that stated at the time it was collected, we will notify user via e
mail. We
will use information in accordance with the privacy policy under which the information
was collected.